Privacy Policy

Effective Date: October 2025

At Holiday Palace, Sihhmui, we value the trust you place in us when booking your stay. This policy explains how we handle your personal information.

1. Information We Collect

To provide our hospitality services, we collect the following:

Contact Details

Name and Phone Number (required for WhatsApp booking and QR login).

Stay Information

Number of adults/children, room type (AC/Non-AC/Dorm), and dates of stay.

2. Use of Your Data

We use your data strictly for:

Booking Management: Enabling staff to block slots and finalize your preferred room.
Authentication: Using your phone number to generate a unique login via QR codes found on your invoice.
Communication: Sending booking confirmations and meal/snack inquiries via WhatsApp.

3. QR Code Login & Security

Our platform does not use traditional passwords. Your access is tied to a unique QR Code printed on your invoice.

Scanning the code automatically logs you in to view previous allotments.
The code is cryptographically linked to your verified phone number.
User Responsibility: Please keep your invoice/QR code secure, as anyone with the physical or digital image can access your stay history.

4. Third-Party Services

Our booking flow utilizes WhatsApp. By using our service, you acknowledge that your data (name, room preference, and family count) is transmitted through WhatsApp's encrypted platform. Please refer to WhatsApp's privacy policy regarding their data handling.

5. Your Rights

You may request to view, update, or delete your allotment history by visiting the front desk at Holiday Palace or contacting us through our official WhatsApp channel.