Terms of Service

Last Updated: October 2025

1 Agreement to Terms

By accessing the Holiday Palace (Sihhmui) booking platform, you agree to be bound by these Terms of Service. These terms govern your use of our online booking inquiry system, the WhatsApp communication channel, and our QR-based guest portal.

2 Booking & Reservation Policy

Our booking process operates in two stages:

  • Inquiry: Guests select room types (AC, Non-AC, Single, Double, Triple, or Dorm) and amenities (Extra Bed/Razai) and submit this data via WhatsApp.
  • Confirmation: A reservation is only "Finalized" and the slot blocked once our staff confirms availability and submits the booking internally. Prior to staff submission, the slot remains available to other guests.

3 Occupancy & Amenities

Guests are required to accurately declare the number of adults and children. Holiday Palace provides:

Room Types

AC/Non-AC options for Single, Double, Triple, and Dormitory stays.

Extra Charges

Extra beds or "Razai" (extra heads) are subject to additional fees as specified at the time of check-in.

4 Guest Access & Authentication

We do not require traditional password registration. Access to your personal allotment history is granted via a unique QR Code provided on your physical or digital invoice. This code is linked to your phone number. You are responsible for maintaining the confidentiality of your invoice and QR code.

5 Food & Beverages

Holiday Palace offers a wide variety of meals and snacks. Dietary restrictions should be communicated to the staff. Meal timings and availability may vary based on seasonal demand and local sourcing in Sihhmui.

6 Cancellation Policy

Once a slot is blocked by our staff, it is removed from our inventory. Cancellations must be communicated directly via WhatsApp or phone. Refund eligibility is determined by the specific notice period provided.

Thank you for choosing Holiday Palace, Sihhmui.